comunity hk Account & Payment FAQ

No. Each user may hold only one active account on comunity hk. If we detect that you are operating more than one account, we suspend all accounts linked to your identity and hold all funds pending investigation. We identify duplicate accounts by cross-referencing identity documents, payment methods, device data, and IP address. If you already have an active account and you attempt to open a second one, the second account will be closed immediately and any funds transferred to your original account. If you wish to close your current account and open a new one, you must request account closure through our support team and withdraw all funds first.

Account opening on comunity hk involves five steps. First, visit our registration page and provide your email address, mobile phone number, and a secure password. Second, we send a verification code to your email and SMS — enter both codes to confirm your contact details. Third, upload a government-issued identity document (passport, national ID card, or driver's license) and a proof of address (utility bill, bank statement, or rental agreement dated within the last three months). Fourth, we review your documents within 24 hours and notify you by email when your account is approved. Fifth, you log in, set up two-factor authentication for added security, and make your first deposit. Your account is then active and you can access all markets on comunity hk, including Liga 1, Piala Indonesia, live-dealer tables, and slot games. The entire process takes approximately 24 to 48 hours from document submission to account activation.

We accept deposits ranging from a minimum of approximately fifty thousand rupiah to a maximum that varies by payment method. DANA, e-wallet, and mobile banking each have their own per-transaction limits set by the payment provider — typically ranging from fifty thousand to five million rupiah per transaction. local payment follows similar limits. For online payment and direct bank transfer via e-wallet, mobile banking, local payment, or online payment, the minimum is the same but the maximum can be higher depending on your bank's transfer limit. If you wish to deposit more than a single transaction allows, you can make multiple deposits to the same account. We do not charge fees on deposits; however, your bank or payment provider may charge their own fees as part of the transaction — those charges appear on your bank statement, not on your comunity hk account. Contact your bank or payment provider directly if you have questions about their fees.

comunity hk does not charge fees on deposits or withdrawals. The amounts you deposit are credited in full to your account, and the amounts you withdraw are sent to your payment method or bank account without deduction. However, your bank or payment provider may charge a fee for processing the transfer. For example, if you withdraw via bank transfer to your e-wallet, mobile banking, local payment, or online payment account, your bank may charge a small transfer fee — this fee is deducted by your bank, not by us. Similarly, if you deposit via e-wallet, mobile banking, or local payment, those providers may apply a small transaction fee. These fees are not controlled by comunity hk. Check with your bank or payment provider about their fee schedule if you want to know exactly what charges apply to your specific transaction.

We cover the major football leagues and tournaments relevant to our user base. This includes Liga 1 Indonesia and Piala Indonesia for domestic coverage, Piala AFF and Piala Asia for regional tournaments, Champions League and Premier League for international club competitions, and World Cup and continental tournaments during their scheduled periods. We also cover select MotoGP races, badminton tournaments, and esports competitions including Mobile Legends and Free Fire. The exact markets available on any given day depend on the live fixture schedule. You can view all available markets in the markets section of the platform — select a sport or league, and we display all upcoming and live fixtures. Market availability is updated daily. If a tournament or league is not listed, it may not be scheduled for the coming week, or it may not be covered by our service at this time.

Free bets and free spins are promotional credits issued to your account under specific conditions. A free bet is a credit you can use to place a sportsbook wager — for example, on a Liga 1 match or Champions League fixture — without spending your own funds. If your free-bet wager is settled as a win, the profit is added to your account balance. Free spins are credits applied to slot games, allowing you to spin the reels a set number of times without deducting from your account balance. Both free bets and free spins come with terms and conditions — they typically expire within a set period (for example, seven days from issue), and winnings from free bets may be subject to a playthrough requirement before withdrawal. Free bets and free spins appear in your account's Promotions section or Bonuses tab. Check this section regularly to see what offers are available to you. Not all users are eligible for all promotions, as offers depend on your account age, deposit history, and region.

We collect and store your personal data — identity documents, contact details, banking information, transaction history, and device data — to operate your account and comply with financial regulations. Your data is encrypted in transit and at rest using industry-standard security protocols. We do not sell your data to third parties. We share your data only with our banking partners (for payment processing), our compliance team (for fraud detection and KYC verification), and government agencies (only when required by law and only when presented with a valid legal order). You have the right to download your complete account data at any time through your account settings. You also have the right to request deletion of your account and associated data, subject to the record retention periods required by law in supported jurisdictions. Account deletion requests are processed within 30 days. Our full data practices are described in detail in our Privacy Policy

We aim to respond to all account, payment, and technical queries within 24 business hours. Support is available in English during standard business hours, Monday through Friday. If you submit a query on a weekend or public holiday — such as during Idul Fitri or Idul Adha — your message is queued and we respond on the next business day. Urgent queries related to account security or unauthorized access are treated as priority and receive a response within 4 business hours where possible. Withdrawal queries and transaction disputes typically receive a response within 48 business hours, as these may require investigation across multiple systems. You can track the status of your query through your account dashboard. If you do not receive a response within the stated window, check your email spam folder and verify that your contact email is up to date in your account settings.